Anna Morley Veterinary Physiotherapy is committed to protecting the privacy your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store, share and protect your personal data when you visit our website, contact us, book appointments or use our veterinary physiotherapy services.

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1. Who We Are

Business Name: Anna Morley Veterianry Physiotherapy
Business Location: Ipswich, UK

Website: www.annamorleyvetphysio.co.uk
Email: info@annamorleyvetphysio.co.uk
Telephone: 07552640288

 

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.

 

2. Information We Collect

We may collect the following personal information:

• Client name, phone number, email address and home address

• Animal information (name, species, date of birth, veterinary history, clinical history)

• Veterinary practice (name address, email address, phone number)

• Relevant medical or clinical history

• Technical information such as IP address, browser type and version, device information, operating system and platform

• Information about your visit such as what pages you visit, how you got to the site (including date and time), page response times, length of visit, what you click on, documents downloaded and download errors using Wix and Google analytics.

 

No sensitive payment information is collected directly. Payments are processed via bank transfer or cash.

 

3. How We Collect Information

We may collect information through:

• Contact forms on our website (via Wix)

• Emails, phone calls and text messages (including WhatsApp)

• Direct messages on social media platforms such as Instagram and Facebook

 

Information collected through our website (via Wix) is anonymous and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

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4. How Personal Data is Stored

All personal data is stored securely and digitally:

• Session notes, forms and client data is stored on Microsoft word, which is accessible only via secure login.

• No physical (paper) records are kept.

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5. Sharing Your Information

Vet reports or updates may be shared with the referring veterinary practice, but only with the client’s prior consent.

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We do not rent, sell or share personal information about you with other people or non-affiliated companies.

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We may share your information with trusted third-party service providers who help us operate our business, including:

• Website hosting providers

• IT support providers

 

Where required by law, we may also disclose personal information to regulators, insurers, legal advisers, or law enforcement agencies.

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6. How Long We Keep Your Information

All client data (including session notes and communications) is reattained for 7 years in line with industry best practice and to comply with legal, regulatory and professional obligations. After this time frame, your data is securely deleted or anonymised.

 

7. Legal Basis for Processing Data

We rely on the following lawful bases to collect and use personal data:

• Consent – for marketing communications and contacting clients

• Contract – to provide services (e.g. physiotherapy)

• Legal obligation – e.g. maintaining clinical records

• Legitimate interest – e.g. communicating with clients about ongoing care or bookings

 

8. Your Rights

Under UK GDPR and data protection laws, you have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information (unless we are required to retain it for legal reasons).

• Restrict or object to certain processing.

• Withdraw consent where processing is based on consent.

• File a complaint to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

 

Any subject access request must be made via email to info@annamorleyvetphysio.co.uk. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you.

 

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.

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10. Changes to This Privacy Policy

This policy may be updated from time to time. The latest version will always be available at www.annamorleyvetphysio.co.uk. We recommend checking this policy occasionally for any updates.