Question 1

How do I know if my animal needs physiotherapy?

Accepted Answer

Physiotherapy is beneficial for all animals, whether they are pets, field ornaments or competition animals.

​The most common reason for physiotherapy is after surgery or injury for rehabilitation purposes.

​However, noticing changes in your animals behaviour, a reduction in performance or increased stiffness are signs that physiotherapy may be beneficial.

Question 2

Is veterinary physiotherapy covered by insurance?

Accepted Answer

Most insurance companies provide cover for physiotherapy. However, we recommend contacting your insurance provider directly for more information, as polices do vary.

Question 3

Do I need veterinary referral?

Accepted Answer

You do not need veterinary referral for your animal to receive physiotherapy. However, consent for physiotherapy from a veterinary surgeon for animals with a pre-existing condition is required under the Veterinary Surgeons Act of 1996 and the Veterinary Surgery Exemptions Order of 2015.

New regulations sate that physiotherapy for musculoskeletal maintenance of a healthy animal, with no diagnosed pathologies does not legally require consent from a veterinary surgeon. However, to ensure transparency of treatment we require consent from a veterinary surgeon for the treatment of all clients.

Question 4

How to prepare for a session?

Accepted Answer

For dogs, please ensure they are as clean and dry as possible. With somewhere comfortable to lie down and where distractions are minimal. 
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For horses, please ensure they are as clean and dry as possible. With somewhere suitable to be walked and trotted up and treated.

Question 5

How long is each session?

Accepted Answer

As a rough guide initial appointments will last between 1 and 1.5 hours.

Follow up sessions will last approximately 1 hour.

Question 6

How do I pay for the session?

Accepted Answer

Bank transfer or cash is currently accepted. Payment is required before the session or within 24 hours of the appointment.

Question 7

What happens after the session?

Accepted Answer

Treatment notes can be sent to you detailing the treatment and prescribed exercises, if applicable.
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After the initial session and every 10 sessions at a minimum, a vet report will be sent to your referring veterinary surgeon detailing the sessions findings, treatment and prescribed exercises, if applicable.

Question 8

What happens if I need to cancel my session?

Accepted Answer

We need at least 24 hours notice for any cancellations. Any cancellations made less than this before the scheduled session may be subject to a cancellation fee.

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