top of page


  • Do I need veterinary referral?
    Referral for all new clients from a veterinary surgeon is required under the Veterinary Surgeons Act of 1996 and the Veterinary Surgery Exemptions Order of 2015. ​ However, musculoskeletal maintenance with the owner's permission for a healthy animal does not require referral from a veterinary surgeon. Although, the animal should still be registered with a veterinary surgeon.
  • How long is each session?
    As a rough guide initial appointments will last between 1 and 1.5 hours. Follow up sessions will last approximately 1 hour.
  • How do I pay for the session?
    Bank transfer or cash is currently accepted. Payment is required before the session or on the day of treatment.
  • Is veterinary physiotherapy covered by insurance?
    Most insurance companies provide cover for physiotherapy. However, we recommend contacting your insurance provider directly for more information, as polices do vary.
  • What happens after the session?
    Treatment notes can be sent to you detailing the treatment and prescribed exercises, if applicable. ​ After the initial session and every 10 sessions at a minimum, a vet report will be sent to your referring veterinary surgeon detailing the sessions findings, treatment and prescribed exercises, if applicable.
  • How do I know if my animal needs physiotherapy?
    Physiotherapy is beneficial for all animals, whether they are pets, field ornaments or competition animals. ​The most common reason for physiotherapy is after surgery or injury for rehabilitation purposes. ​However, noticing changes in your animals behaviour, a reduction in performance or increased stiffness are signs that physiotherapy may be beneficial.
  • What happens if I need to cancel my session?
    We need at least 24 hours notice for any cancellations. Any cancellations made less than this before the scheduled session may be subject to a cancellation fee.
  • How to prepare for a session?
    For dogs, please ensure they are as clean and dry as possible. With somewhere comfortable to lie down and where distractions are minimal. ​ For horses, please ensure they are as clean and dry as possible. With somewhere suitable to be walked and trotted up and treated.
bottom of page